SMS-Based Workflows
SMS-based workflows are automated processes that use SMS (Short Message Service) messaging as a communication channel to trigger, manage, or complete tasks, often integrating with business systems or APIs. They enable users to interact with applications or services via text messages, commonly for notifications, alerts, data collection, or simple commands. This approach leverages the ubiquity of mobile phones to reach users without internet access or in low-bandwidth environments.
Developers should learn SMS-based workflows for building applications that require real-time, accessible communication with users, such as in healthcare for appointment reminders, logistics for delivery updates, or finance for transaction alerts. They are particularly useful in regions with limited internet connectivity or for reaching non-tech-savvy audiences, as SMS has high open rates and universal device support. Use cases include two-factor authentication, customer support automation, and field data collection in industries like agriculture or construction.