Zoho Desk API
Zoho Desk API is a RESTful application programming interface that allows developers to programmatically interact with Zoho Desk, a cloud-based customer service and help desk software. It enables automation of customer support workflows, integration with external systems, and custom application development by providing access to data and functionalities such as tickets, contacts, and reports. This API supports operations like creating, reading, updating, and deleting records, as well as managing user roles and analytics.
Developers should learn and use the Zoho Desk API when building integrations between Zoho Desk and other business tools, such as CRM systems, project management software, or custom applications, to streamline customer support processes. It is particularly useful for automating repetitive tasks, syncing data across platforms, and creating tailored dashboards or reports to enhance customer service efficiency and data-driven decision-making.