Zoho CRM
Zoho CRM is a cloud-based customer relationship management software that helps businesses manage sales, marketing, and customer support processes. It provides tools for lead and contact management, sales pipeline tracking, email marketing, and analytics to improve customer engagement and drive revenue growth. The platform is part of the broader Zoho suite of business applications and is designed for organizations of all sizes.
Developers should learn Zoho CRM when building integrations for sales or customer service teams, creating custom applications that sync with CRM data, or automating business workflows. It's particularly useful for developing solutions in B2B environments, e-commerce platforms, or service industries where customer data centralization is critical. Knowledge of Zoho CRM is valuable for roles involving CRM customization, API development, or enterprise software consulting.