Dynamics 365
Dynamics 365 is a cloud-based suite of enterprise resource planning (ERP) and customer relationship management (CRM) applications from Microsoft. It integrates business processes across sales, customer service, finance, operations, and marketing into a unified platform. The platform leverages AI and analytics to provide insights and automate workflows for organizations.
Developers should learn Dynamics 365 when building or customizing business applications for enterprises that require integrated CRM and ERP functionalities, such as automating sales pipelines, managing customer service, or handling financial operations. It is particularly valuable in industries like retail, manufacturing, and professional services where seamless data flow between departments is critical for efficiency and decision-making.