LiveChat
LiveChat is a customer service software that enables real-time communication between businesses and website visitors through chat widgets. It provides features like automated chatbots, chat routing, file sharing, and integration with CRM systems to enhance customer support and sales. The tool is widely used for improving customer engagement, reducing response times, and increasing conversion rates on websites.
Developers should learn LiveChat when building or maintaining websites that require customer support, lead generation, or e-commerce functionality, as it allows for seamless integration of chat features. It is particularly useful in industries like retail, SaaS, and online services where immediate customer interaction can boost satisfaction and sales. Knowledge of LiveChat is valuable for implementing custom integrations, troubleshooting issues, and optimizing chat performance in web applications.