Microsoft Dynamics 365
Microsoft Dynamics 365 is a cloud-based enterprise resource planning (ERP) and customer relationship management (CRM) platform that integrates business applications for sales, customer service, finance, operations, and marketing. It provides tools for managing customer data, automating business processes, and generating insights through analytics and AI capabilities. Administrators configure, customize, and maintain the platform to align with organizational needs.
Developers should learn Microsoft Dynamics 365 administration when working in organizations that rely on integrated business solutions for managing customer relationships, financial operations, or supply chains. It is essential for roles involving system customization, user management, data migration, and ensuring platform performance and security in enterprise environments. Use cases include implementing workflows, integrating with other Microsoft services like Power Platform, and supporting end-users in sales or service departments.