Basic CRM Systems
Basic CRM (Customer Relationship Management) systems are software platforms designed to manage a company's interactions with current and potential customers. They typically include core features like contact management, sales tracking, and customer support tools to streamline business processes and improve customer relationships. These systems help organizations centralize customer data, automate tasks, and enhance communication across teams.
Developers should learn about basic CRM systems when building or integrating customer-facing applications, such as e-commerce sites, service platforms, or business tools that require user management and sales tracking. Understanding CRM concepts is crucial for roles involving backend development, data integration, or API work with platforms like Salesforce or HubSpot, as it enables efficient handling of customer data and business workflows.