Intercom Articles
Intercom Articles is a knowledge base and help center tool within the Intercom customer communication platform, designed for creating, organizing, and publishing self-service content like FAQs, guides, and documentation. It allows businesses to build a searchable library of articles to help customers find answers independently, reducing support ticket volume. The tool integrates seamlessly with other Intercom features such as chatbots and messaging for a unified customer experience.
Developers should learn Intercom Articles when building or maintaining customer-facing help centers, especially in SaaS or tech companies where self-service support is critical for scalability. It's useful for creating technical documentation, API guides, or troubleshooting articles that complement live support, enabling efficient customer onboarding and issue resolution. Knowledge of this tool is valuable for roles involving developer advocacy, customer success engineering, or product documentation.